SingPost staff are not known for
being warm and friendly on first contact, unless they know you better.
Maybe the staff at Changi Airport are slightly better but that's about
it. Of all the Post Offices that I have done parcel posting at, my least
favourite is the SingPost HQ at Paya Lebar.
At SingPost HQ, there's only one dedicated counter for postage services, besides the SpeedPost counter. Now the problem is many blogshops do parcel posting at the HQ. So we are talking about easily 50 or more parcels most of the time. On top of that, there are also organizations who do bulk mailing at that same counter. Bulk mailing like 300 letters. All registered, no less. And of course, there are mailing from random customers. So many a times, there's always a queue at this counter. Other counters provide postage services together with other services, and the queues are even longer.
I'm okay with queuing. I don't expect people to give way to me, just because they are going to take a longer time than me. The ridiculous thing is posting at this Paya Lebar branch also require us, the customers, to sometimes 看臉色 from the staff.
The Post Office closes at 9pm on normal weekdays. Last week, I reached the PO at 845pm. The lady in charge of the Postage counter told me to try to come earlier next time and not to come in the last 5-10 minutes.
I was slightly surprised by the remark. Was that to knock off work earlier or a SingPost rule I wasn't aware of? Or another reason I should know?
Yesterday, I reached the Post Office at 855pm. No, ladies, I wasn't trying to make things difficult. But earlier in the day, I was battling the emails, did restocking, parcel packing and took a train with trolly in toll to the Post Office because at peak hours, the train is much more efficient than a cab!
The same counter staff recognised me and rolled her eyes at me, with a 'tsk'.
Guess what I did? I actually apologised and said I came as soon as I could once I was done with my work. Why am I apologising when I was there before the official closing time? It wasn't like I bang on closed doors and beg to be let in. And if your branch is still open, do you have the right to tell customers off this way?
She was serving another guy who was mailing at least a hundred parcels. It was balant that she wasn't happy, with the loud way she threw the parcels on the floor.
A female SingPost staff: "See lah, ask you come earlier! You come so late make her angry!"
Male customer: "I also don't want to come so late! But there are many parcels to pack!"
And my transaction only took 10 minutes. In all honesty, even if I have reached earlier, I would probably be queuing for even longer. Past record was up to 35 minutes, when I was there around 7-830pm. On the contrary, going later also mean shorter queues.
If we can, of course we would go earlier! Do you know it's such a huge burden off the mind once posting for the day is done?! We all wish for our customers to receive their parcels on time and safely so that they will be happy to come shop with us again! It's not fair if you expect us to pack less just so we can be there earlier to....queue.
At SingPost HQ, there's only one dedicated counter for postage services, besides the SpeedPost counter. Now the problem is many blogshops do parcel posting at the HQ. So we are talking about easily 50 or more parcels most of the time. On top of that, there are also organizations who do bulk mailing at that same counter. Bulk mailing like 300 letters. All registered, no less. And of course, there are mailing from random customers. So many a times, there's always a queue at this counter. Other counters provide postage services together with other services, and the queues are even longer.
I'm okay with queuing. I don't expect people to give way to me, just because they are going to take a longer time than me. The ridiculous thing is posting at this Paya Lebar branch also require us, the customers, to sometimes 看臉色 from the staff.
The Post Office closes at 9pm on normal weekdays. Last week, I reached the PO at 845pm. The lady in charge of the Postage counter told me to try to come earlier next time and not to come in the last 5-10 minutes.
I was slightly surprised by the remark. Was that to knock off work earlier or a SingPost rule I wasn't aware of? Or another reason I should know?
Yesterday, I reached the Post Office at 855pm. No, ladies, I wasn't trying to make things difficult. But earlier in the day, I was battling the emails, did restocking, parcel packing and took a train with trolly in toll to the Post Office because at peak hours, the train is much more efficient than a cab!
The same counter staff recognised me and rolled her eyes at me, with a 'tsk'.
Guess what I did? I actually apologised and said I came as soon as I could once I was done with my work. Why am I apologising when I was there before the official closing time? It wasn't like I bang on closed doors and beg to be let in. And if your branch is still open, do you have the right to tell customers off this way?
She was serving another guy who was mailing at least a hundred parcels. It was balant that she wasn't happy, with the loud way she threw the parcels on the floor.
A female SingPost staff: "See lah, ask you come earlier! You come so late make her angry!"
Male customer: "I also don't want to come so late! But there are many parcels to pack!"
And my transaction only took 10 minutes. In all honesty, even if I have reached earlier, I would probably be queuing for even longer. Past record was up to 35 minutes, when I was there around 7-830pm. On the contrary, going later also mean shorter queues.
If we can, of course we would go earlier! Do you know it's such a huge burden off the mind once posting for the day is done?! We all wish for our customers to receive their parcels on time and safely so that they will be happy to come shop with us again! It's not fair if you expect us to pack less just so we can be there earlier to....queue.
I'm gonna write in to SingPost to ask if there's such a rule of customers should not come at 855pm or even 845pm, when closing time is 9pm. If there's such a unreasonable rule, all of us should be aware of it, instead of getting reprimanded this way.
Hello, we are not kids.
On a sidenote, I'm gonna make sure my parcels are not passed to this particular staff over the counter. Would rather drop the normal mailing parcels in the postbox myself. Just in case, you know.
我顧客的郵包不是給你拿來閙小孩子脾氣的。
When I was leaving, the poor male customer was buying stamps from the SAM machine for his 3 sacks of parcels. If I remember correctly, we can only buy up to S$30 worth of stamps in one transaction on SAM. I wonder how many times he would need to perform the transaction and why hecouldn't didn't get the stamps from the counter.
Hello, we are not kids.
On a sidenote, I'm gonna make sure my parcels are not passed to this particular staff over the counter. Would rather drop the normal mailing parcels in the postbox myself. Just in case, you know.
我顧客的郵包不是給你拿來閙小孩子脾氣的。
When I was leaving, the poor male customer was buying stamps from the SAM machine for his 3 sacks of parcels. If I remember correctly, we can only buy up to S$30 worth of stamps in one transaction on SAM. I wonder how many times he would need to perform the transaction and why he
Metta,
欣雨 Xinyu
沒有人在刁難你，你又爲何要爲難你自己呢?
沒有人在刁難你，你又爲何要爲難你自己呢?
